37signals: Customer Support Happiness Report

Interesting. This company uses a smiley-face rating system for their customer support. And they publish the last 100 results.

After every interaction with our support team, a customer is asked to rate the experience by clicking one of three ratings: “It was great” (happy face), “It was OK” (flat-line face), or “It wasn’t good” (frown face).
via 37signals: Customer Support Happiness Report.

At Autodesk we use a scale from 0 to 10, which is broken down like this:

0-6 )-:
7-8 |-:
9-10 (-:

An error occured trying to save file setenv.bat

If you get this error when you try to use UserTools to edit setenv.bat:

An error occured trying to save file 'C:\Program Files\Autodesk\Softimage 2011\Application\bin\Setenv.bat' !

then you have to run UserTools with elevated privileges.

Right-click the UserTools shortcut and click Run as Administrator.
Right-click UserTools, click Properties, go to the Compatability tab, and under Privilege Level, select the “Run this program as an administrator” check box.

imf_disp: Could not connect to the socket specified in the stubfile

You can get this error when you try to view in-progress frames with imf_disp.

To get around this error, try unsetting the MI_ENABLE_PIPE_MODE environment variable in setenv.bat.

By default, MI_ENABLE_PIPE_MODE is set to 1. To unset the variable, just delete the “1″ so there is no value after the equal sign (=).

rem Render variables

MI_ENABLE_PIPE_MODE is actually more for people who are having problemswith firewalls when running Softimage (such as constant “do you want to block/unblock” messages). It prevents mental ray from opening up tcp/ip sockets. Available on Windows only