I’m now kicking ass at Solid Angle as a Senior Support Specialist.
Previously I was a “Product Support Technical Lead” for the M&E division at Autodesk, and the team lead for the Softimage support team.
AKA stblair or xsisupport or StephenBlair on the different Softimage forums.
I worked at Softimage [and Autodesk] for over 13 years (1995 to 2000, and 2004 to 2012), first as a programmer-writer on the SDK team and then as team lead/technical support specialist.
My specialties were ICE, scripting, the SDK, scene troubleshooting, and anything related to system configuration, set up, and licensing.
From the survey on my last support case 🙂
After some shaky experiences with autodesk in the past, I hadn’t put much stock on the support guys being able to offer help. I am so pleased I set aside my previous bad experiences and tried them again as Stephen Blair exceeded our needs. Extra note to Stephen’s Manager: Stephen Blair completely resolved the query I had, and exceeded any previous support by offering multiple solutions, code snippets, screenshots, completely broken down guides to follow. I was absolutely blown away by his attention to detail and level of care provided. If there is a pay review or bonus coming up, I would like you to be mindful of this review as Stephen is an asset to your company and whatever you are paying him you should pay him more!
— Lockheed Martin
Here’s a couple of unsolicited e-mails sent to my manager, both within the same 24 hours:
“If you are looking for the next employee of the month, Stephen Blair is absolutely in for it. In the past few weeks he has provided us with quite a few workarounds for really nasty nearly-not-to-catch low-level production showstoppers which hit us after moving the team to v2011 SP1, the very worst one being solved just this morning. Feel free to move this on to whoever is in the position to give him a raise.”
—— —-, 49 Games
“I just wanted to give my praise again to Stephen…he is one of the most incredible support people I have ever dealt with in my 15 years of working with Softimage. His response time today for me was less than a minute when I needed some serious help….if he is due a raise double it :)”
—– ——–, Janimation