I notice the SR number for my last service request was 1-10019581901.

Has Autodesk really had 10 billion service requests?

I checked out the SRs (service request) for today, I see that the SR numbers aren’t sequential:

1-10003606461
1-10003606471
1-10003606481
1-10003606501
1-10003606521
1-10003606541
1-10003606560
1-10003606566
1-10008631466
1-10010742572
…and so on

So “no”, we haven’t handled over 10 billion service requests.