2010 in review, part II


The performance of a support specialist at Autodesk is measured and tracked in many ways: customer satisfaction scores, net promoter scores, case audit review scores, number of cases closed, average time to resolution, number of backlog cases, and more…

So recently I started tracking my own “performance” in an area that management has no visibility: my activity in the user community.

“Other” includes si-community, cg-talk, and other forums such as the Autodesk install and licensing forum.

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