The odd case of Maya Help opening in Chrome instead of the default browser


The other day, I noticed that the Maya Help was using Chrome instead of my default browser (currently IE). I didn’t see anything in the docs about specifying a specific browser, so I figured it must be something about my system.

So, like I often do, I fired up Process Monitor to see if I could figure out why. And it was pretty simple.

I found that

HKEY_CURRENT_USER\Software\Classes\.htm

was set to

ChromeHTML

even though my default browser was IE.

So I changed it back to htmlfile, and voila, Maya 2012 opened the online help in IE again. There are other, similar keys, but I didn’t touch them:

HKEY_CURRENT_USER\Software\Classes\.html
HKEY_CURRENT_USER\Software\Classes\.html
HKEY_CURRENT_USER\Software\Classes\.shtml
HKEY_CURRENT_USER\Software\Classes\.xht
HKEY_CURRENT_USER\Software\Classes\.xhtml
HKEY_CLASSES_ROOT\.html

Here’s a video walk through that shows how Process Monitor can be used to diagnose and troubleshoot this kind of problem.

6 thoughts on “The odd case of Maya Help opening in Chrome instead of the default browser

  1. Sorry man, but this is a Softimage related blog, right!?
    Please do not post about other software if not have some relation with SI, as in this case.
    Thanks.

  2. Hello guys.
    IMHO:
    I love this blog, but i think this unrelated Sotfimage post, is very unaproprieted and hurt the purity of this blog.
    Anyway, continue the good work. 😉

  3. Thanks for the comments. I understand what you’re saying, so I added a Softimage-related post for today.

    This blog reflects what I’m working on, and a lot of the content is derived directly from my experiences in product support. So for me, anything involved in troubleshooting is a possible topic. In this case, I thought I had a good example of how Process Monitor works for me in my daily work life. This time around, it happened to be about Maya.

    I’m a curious guy, so I will stick my nose into other products. And sometimes I’ll learn something and I’ll probably blog it.

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