Do you have what it takes to be a support agent? 😉
Can you solve this problem?
I get these errors when I try to connect the mip_rayswitch_environment shader:
PHEN 0.9 error 051011: shader "mip_rayswitch_environment"not found.
Unable to access 'production.dll'. Please check your installation.
eX-SI 
First suggestion: don’t use the mip_rayswitch_environment shader… 😀
Secondly, as the “production.dll” seems missing, maybe a simple runonce.bat might help?
😉
I could hear Hirazi blue telling a person “ohhh don’t use that shader” HaHa.
run runonce.bat to re-register the dlls ?
runonce.bat to re-register SPDLs/DLLs is a good suggestion, but in this case, it will not fix the problem. Check the screenshot.
I’ll post the answer later.
Something to do with the layers then? 😕
Production.dll is not readable by the system, or is missing after the installation ?
Nope 🙂
There is a conflicting shader issue and there is a duplicate shader installed ? These are good quizzes, I just can’t nail this one 😦
Yup, that’s what the screenshot shows 🙂
“Do you have what it takes to be a support agent?”
Probably not as I am starting to lose interest… 😀
The fact that the shader looks at the User directory is probably a dead give-away though, Something like this thread mentions on the xsibase: http://tinyurl.com/6ses97w
My final guess: user installed factory spdl manually in the user directory?
Hirazi guess, makes sense. If so one point for Hirazi.
Hmm, I thought it meant an instant job at Autodesk Softimage Support…
😀
Yes, that’s it 🙂 The screenshot shows that Softimage is loading some mip_rayswitch_Environment from the User folder (C:/users/…).
This little detail (the path in the screenshot) made the case easy to solve.
mip_rayswitch_Environment ships with Softimage and is in the Factory location, so having another version in the User folder is going to cause problems.
In this case, it turned out that the user was following an old tutorial, which required installing the mip shaders in the User folder.
Son of a …. Fudge. Hopefully next time 🙂