This was another case of the dreaded “No interactive network license available” message when you start Softimage. The customer was pretty savvy, so he set FLEXLM_DIAGNOSTICS=3 and tried to start Softimage again, and got this FLEXnet Licensing error:-97,121 error:

---------------------------
FLEXible License Manager
---------------------------
FLEXnet Licensing checkout error: The desired vendor daemon is down.
Check the lmgrd log file, or try lmreread.
Feature: 85934SFTIM_2013_0F
Vendor:Host: EXAMPLE
License path: @EXAMPLE;@127.0.0.1;EXAMPLE;@example;
FLEXnet Licensing error:-97,121
For further information, refer to the FLEXnet Licensing documentation,
available at "www.flexerasoftware.com".
---------------------------
OK
---------------------------

Now, this is not typical. -91,121 is almost always an error that happens on the license server, not on the workstation (it usually indicates a problem with the SERVER line in the license file).

The %TEMP%\SoftimageLicense.log had this:

4268	2012/07/27	07:38:23	Reason=Fatal error
4268	2012/07/27	07:38:23	ComputerName=MEGACORE
4268	2012/07/27	07:38:23	OS=6.1.7601.Service Pack 1
4268	2012/07/27	07:38:23	File=AdlmIntNWFBLicense.cpp,Line=769
4268	2012/07/27	07:38:23	VendorID=3 [FLEXLM-NW]
4268	2012/07/27	07:38:23	VendorError=-97 [The desired vendor daemon is down]
4268	2012/07/27	07:38:23	FLEXLM-NW=v11.10.0.0 build 95001 x64_n6
4268	2012/07/27	07:38:23	Reason=Fatal error
4268	2012/07/27	07:38:23	ComputerName=MEGACORE
4268	2012/07/27	07:38:23	OS=6.1.7601.Service Pack 1
4268	2012/07/27	07:38:23	File=AdlmIntNWFBLicense.cpp,Line=752
4268	2012/07/27	07:38:23	AdlmIntError=20 [License check out failed]

Note that both the FLEXLM_DIAGNOSTICS and the SoftimageLicense.log say that The desired vendor daemon is down. This was the real clue, and the problem turned out to be that LMTOOLS was running multiple vendor daemons from different vendors. Assigning a specific port to each vendor daemon solved the problem.