Licensing troubleshooting on Linux


Troubleshooting licensing problems on a Softimage Linux workstation? Here’s a quick summary of some things to look for on the workstation:

  • The Location of the license server is specified by the ADSKFLEX_LICENSE_FILE environment variable that is specified in /usr/Softimage/Softimage_2013/.xsi_2013.
  • The file ~/.flexlmrc can also be used to specify the license server location:

    ADSKFLEX_LICENSE_FILE=@example:@mtlicserver

    If Softimage can’t check out a license from the server specified in .xsi_2013, then it tries the servers listed in ~/.flexlmrc. The .flexlmrc lists all the license servers from which Softimage has checked out licenses.

  • There is a licensing log file named /var/tmp/SoftimageLicense.log. This log file will contain entries that look like this:
    18377	2011/06/23	19:18:59	Reason=Fatal error
    18377	2011/06/23	19:18:59	ComputerName=localhost.localdomain
    18377	2011/06/23	19:18:59	OS=2.6.35.6-45.fc14.x86_64
    18377	2011/06/23	19:18:59	File=AdlmIntNWFBLicense.cpp,Line=766
    18377	2011/06/23	19:18:59	VendorID=3 [FLEXLM-NW]
    18377	2011/06/23	19:18:59	VendorError=-18 [Server does not support this feature]
    18377	2011/06/23	19:18:59	FLEXLM-NW=v11.9.0.0 build 87342 x64_lsb
    18377	2011/06/23	19:18:59	Reason=Fatal error
    18377	2011/06/23	19:18:59	ComputerName=localhost.localdomain
    18377	2011/06/23	19:18:59	OS=2.6.35.6-45.fc14.x86_64
    18377	2011/06/23	19:18:59	File=AdlmIntNWFBLicense.cpp,Line=749
    18377	2011/06/23	19:18:59	AdlmIntError=20 [License check out failed]
    
  • Setting FLEXLM_DIAGNOSTICS to 3 didn’t get me any diagnostics messages or logs, but I did find those diagnostics in the strace log (just search for “FLEXnet”). See this post for more info on the FLEXLM diagnostics in the strace log.

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