Word cloud for the Customer Guide to Autodesk Advanced Support.
On this subject, now that the AREA forums have been updated, I suspect Maya/3dsMax/Softimage customers are one step closer to forum support. From the Advanced Customer Guide:
Proactively Escalate Forum Posts to Autodesk
Autodesk Advanced Support provides you with all the benefits of Basic Support, including expedited community forum support: if the community does not respond to your posts within 24 hours, they are automatically escalated to Autodesk.