Finding the SoftimageLicense.log file

The SoftimageLicense.log file is located in the %TEMP% folder. To find or open the log file, you can simply type %TEMP% in the Windows Search box, in File > Open dialogs, or in the Windows Explorer address bar. The environment variable is automatically expanded to its full value (which is something like “C:\Users\blairs\AppData\Local\Temp”) when you press ENTER.

For example, click the Windows button, type %TEMP%\SoftimageLicense.log in the search box, and then press Enter (or click SoftimageLicense.log in the search results).

Subscription Center down for maintenance this weekend

This weekend, the Sub Center and related sites such as registeronce will be down for a maintenance upgrade.
The scheduled downtime is from 12 Friday 4PM PDT to 14 Sunday 5PM PDT.
In EST, that’s from 7PM Friday till 8PM Sunday.

The new Create Service Request form will include several changes. First, when you fill in the form, you’ll be asked to pick your Issue from a drop-down list. For example, the Issue might be “Software won’t Start, Crashes or Hangs” or “Need technical assistance with Licensing” or “Suggesting a Change in the product”.

Next, and more interesting (at least to me), is that when you submit your SR (service request), the system will automatically search the KB for the answer to your question. Whatever you type in the Summary box will be used as the search text.

Installing Softimage on the same Vista/Windows 7 computer as the license server

As many Softimage customers now know, when you install both Softimage and the license server on the same Vista or Windows 7 computer, you cannot use the computer name to specify the location of the license server.

In previous posts, I said that in this case, you had to either use the IP address, or install the IPv6 update.

But it turns our there is a simpler way: use the IP address 127.0.01. There’s no need to install the IPv6 update.

To update your setenv.bat to use

  1. Start the User Tool (click Start > All Programs > Autodesk > Autodesk Softimage 2010_SP1 x64 > UserTools).

  2. In the list of Configuration Files, click Setenv.bat (Environment Script).

  3. Click Edit File.

  4. Scroll down and edit the line that sets _ADSK_LicServers:

    rem License servers specified from the setup. Format: [port1]@host1[;[port2]@host2]...
    set _ADSK_LicServers=@
  5. Click Save and Close.

The case of the disappearing rig

On the AREA forums, a user reported that when he tagged a rig and then applied a .motor Motion file, the rig ended up thousands of units away from the global origin. If you looked only in the viewport, it would be like the rig disappeared.

It turned out to be the Windows Regional Settings: another case where having the comma as a decimal separator and the period as the digit grouping symbol caused problems with numeric calculations.