Tag Archives: Process Monitor

Checking the environment of a running program

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Sometimes when you’re troubleshooting, it’s a good idea to check the environment in which Softimage is running.
You can check specific environment variables in the script editor like this:

import os
print os.getenv( "XSI_USERHOME" )
print os.getenv( "TEMP" )

or like this:

print XSIUtils.Environment("XSI_BINDIR")

But I would typically use Process Explorer to see the full environment:
ProcessExplorer_Environment
or Process Monitor (in Process Monitor, you just have to find the Process Start operation for XSI.exe and double-click it).
ProcessMonitor_Environment

Adventures with Composite 2013

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My version of Composite 2013 never did start. It always gave me a Runtime Error at startup:

So I removed it and installed Composite 2013 SP1. That version silently failed: in fact, I wasn’t sure it was even running until I used Process Monitor to watch composite.exe. Process Monitor showed me that Composite was writing log files in %LOCALAPPDATA%\Temp\toxik\logs, and I found this in the stdout.log:

Exception encountered: Cannot determine a product license to use.

This suggested to me that I needed to set the environment variable ADSK_COMPOSITE_LICENSE to Softimage, and that did the trick (when I checked, that environment variable was set to 3DSMAXDESIGN, and that’s why Composite was silently failing).

As a bonus, I also found the Composite Licensing log file %LOCALAPPDATA%\Temp\toxik\adlm.Composite.2013.log. The log entries make me think that my Runtime Error was caused by a Product Information (PIT) file problem. That’s why installing Composite 2013 SP1 fixed the problem.

584	2012/07/06	11:19:44	Reason=Fatal error
584	2012/07/06	11:19:44	ComputerName=MTL2UA0150CWY
584	2012/07/06	11:19:44	OS=6.1.7600.
584	2012/07/06	11:19:44	File=AdlmIntLicense.cpp,Line=584
584	2012/07/06	11:19:44	VendorID=6 [ADLMPIT]
584	2012/07/06	11:19:44	VendorError=12 [The root information in Product Information Table XML file is missing]
584	2012/07/06	11:19:44	Reason=Fatal error
584	2012/07/06	11:19:44	ComputerName=MTL2UA0150CWY
584	2012/07/06	11:19:44	OS=6.1.7600.
584	2012/07/06	11:19:44	File=AdlmIntLicense.cpp,Line=585
584	2012/07/06	11:19:44	AdlmIntError=25 [The product key was not found]
9448	2012/07/06	11:23:17	Reason=Fatal error
9448	2012/07/06	11:23:17	ComputerName=MTL2UA0150CWY
9448	2012/07/06	11:23:17	OS=6.1.7600.
9448	2012/07/06	11:23:17	File=AdlmIntLicense.cpp,Line=584
9448	2012/07/06	11:23:17	VendorID=6 [ADLMPIT]
9448	2012/07/06	11:23:17	VendorError=12 [The root information in Product Information Table XML file is missing]
9448	2012/07/06	11:23:18	Reason=Fatal error
9448	2012/07/06	11:23:18	ComputerName=MTL2UA0150CWY
9448	2012/07/06	11:23:18	OS=6.1.7600.
9448	2012/07/06	11:23:18	File=AdlmIntLicense.cpp,Line=585
9448	2012/07/06	11:23:18	AdlmIntError=25 [The product key was not found]
13860	2012/07/10	16:03:29	Reason=Fatal error
13860	2012/07/10	16:03:29	ComputerName=MTL2UA0150CWY
13860	2012/07/10	16:03:29	OS=6.1.7600.
13860	2012/07/10	16:03:29	File=AdlmIntLicense.cpp,Line=584
13860	2012/07/10	16:03:29	VendorID=6 [ADLMPIT]
13860	2012/07/10	16:03:29	VendorError=12 [The root information in Product Information Table XML file is missing]
13860	2012/07/10	16:03:29	Reason=Fatal error
13860	2012/07/10	16:03:29	ComputerName=MTL2UA0150CWY
13860	2012/07/10	16:03:29	OS=6.1.7600.
13860	2012/07/10	16:03:29	File=AdlmIntLicense.cpp,Line=585
13860	2012/07/10	16:03:29	AdlmIntError=25 [The product key was not found]
8368	2012/07/17	09:50:58	Reason=Fatal error
8368	2012/07/17	09:50:58	ComputerName=MTL2UA0150CWY
8368	2012/07/17	09:50:58	OS=6.1.7600.
8368	2012/07/17	09:50:58	File=AdlmIntLicense.cpp,Line=584
8368	2012/07/17	09:50:58	VendorID=6 [ADLMPIT]
8368	2012/07/17	09:50:58	VendorError=12 [The root information in Product Information Table XML file is missing]
8368	2012/07/17	09:50:58	Reason=Fatal error
8368	2012/07/17	09:50:58	ComputerName=MTL2UA0150CWY
8368	2012/07/17	09:50:58	OS=6.1.7600.
8368	2012/07/17	09:50:58	File=AdlmIntLicense.cpp,Line=585
8368	2012/07/17	09:50:58	AdlmIntError=25 [The product key was not found]