Category Archives: Installation

Installing Softimage 2013

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Here’s a video walk-through of the download and installation of Softimage 2013:

In summary:

  • You need your Softimage 2013 serial number.
  • The product key is 590E1.

Related posts:

The case of Error 1603 and the corrupt PIT file

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In a recent case, a customer reported error 1603” during installation. As I’ve mentioned many times in various places, error 1603 is a generic error code that doesn’t tell us much. So, you can either apply some generic troubleshooting (reboot, check download, disable UAC, reinstall VC++ manually, …) or check the detailed installation logs for more specific information.

The problem is this specific case was that the installer wasn’t able to update ProductInformation.pit. Without looking at the logs, I don’t know whether you would ever figure this out.

Uninstalling Softimage

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To uninstall Softimage, I don’t bother with the Control Panel, I just run %XSI_HOME%\Setup\uninstall.bat. Control Panel is the “best” way, but I haven’t had any problems with the quick-and-easy batch file.

The batch file is also handy for silent uninstalls.

BTW, there’s also a setup.log file in that same folder; could be useful if you want to check what product key or serial number was used for the install:

Destination: C:\Program Files\Autodesk\Softimage 2012 SP1\

Product Key: 590D1

Serial Number: 123-12345678

Licencing Method: Stand-alone

License Servers:

The case of the Softimage 2011 that stopped working after Softimage 2012 was installed

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In this case, after the customer installed Softimage 2012, he couldn’t start Softimage 2011 anymore, and he got the famous “No interactive network license available” error.

In general, installing one version of Softimage shouldn’t cause any problems with any other versions.
The Softimage installation doesn’t touch the license server, and it updates only the setenv.bat file of the version being installed (setenv.bat sets the licensing-related environment variables).
Also, for Subscription customers, Softimage 2012 licenses include 2011, 2010, and 7.5 licenses, so the new license file can still run older versions.

However, there are some common configuration files that can be corrupted and cause problems.
In this case, the answer was in %TEMP%\SoftimageLicense.log:

2848    2011/04/14    19:59:34    Reason=Fatal error
2848    2011/04/14    19:59:34    ComputerName=EXAMPLE
2848    2011/04/14    19:59:34    OS=5.2.3790.Service Pack 2
2848    2011/04/14    19:59:34    File=AdlmIntLicense.cpp,Line=614
2848    2011/04/14    19:59:34    AdlmIntError=25 [The product key was not found]
1792    2011/04/15    20:10:57    Reason=Fatal error
1792    2011/04/15    20:10:57    ComputerName=EXAMPLE
1792    2011/04/15    20:10:57    OS=5.2.3790.Service Pack 2
1792    2011/04/15    20:10:57    File=AdlmIntLicense.cpp,Line=613
1792    2011/04/15    20:10:57    VendorID=6 [ADLMPIT]
1792    2011/04/15    20:10:57    VendorError=12 [The root information in Product Information Table XML file is missing]
1792    2011/04/15    20:10:57    Reason=Fatal error
1792    2011/04/15    20:10:57    ComputerName=EXAMPLE
1792    2011/04/15    20:10:57    OS=5.2.3790.Service Pack 2
1792    2011/04/15    20:10:57    File=AdlmIntLicense.cpp,Line=614
1792    2011/04/15    20:10:57    AdlmIntError=25 [The product key was not found]

The errors [The product key was not found] and [The root information in Product Information Table XML file is missing] mean that the ProductInformation.pit file is missing information or corrupted. ProductInformation.pit contains information for every Autodesk product installed on the system. You can find ProductInformation.pit here:

Windows XP:
C:\Documents and settings\All Users\Application Data\Autodesk\AdlM

Windows Vista:
C:\ProgramData\Autodesk\AdlM

By default, the AdlM folder is hidden. In Explorer, click Tools > Folder Options, and go to the View tab. Select the Show hidden files and folders option. You should now be able to see that folder.

There are two ways to fix the ProductInformation.pit file.

The hard way:

  1. Remove all Autodesk products.
  2. Rename the AdlM folder (for example, rename Adlm to Backup)
  3. Reinstall your Autodesk products.

Note that when you install your Autodesk products, you may get the error “1: 5 2 adlmPITRemoveProductInformation failed 3: 12”.
That is another symptom of ProductInformation.pit problems.

The easy way:
Copy the ProductInformation.pit file from another system.
This works as long as the other system has the same Autodesk software installed.

We have an internal PIT file viewer, which shows what product information is stored in a PIT file: