Daily Archives: September 11, 2009

registeronce wants a server ID

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When you go to registeronce to get your 2010 network license, you need to supply a server ID.

A server ID is the MAC address (also known as the Ethernet address or Physical address). You can find the server ID in LMTOOLS. Look on the System Settings tab, at the Ethernet address box. Sometimes you may see more than one Ethernet address (eg “0000DEADBEEF 00DE00AD00EF”). In that case, use the ipconfig /all command to check which one to use (just make sure you use that address of a physical network adapter).

Use the MAC address of a physical adapter, not a virtual adapter.

Softimage 2010 and Autodesk.lic

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2010 does not use Autodesk.lic. Instead, setenv.bat sets ADSKFLEX_LICENSE_FILE to point directly to the license server (for example, ADSKFLEX_LICENSE_FILE=@myserver;).

But, if you already have 7.5 set up, Softimage 2010 will end up using the 7.5 Autodesk.lic file. That is because of the ADSKFLEX_LICENSE_FILE registery entry: it still points to the 7.5 Autodesk.lic.

License troubleshooting

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Here are two videos that go over the fundamentals of license troubleshooting. Whenever I WebEx to a customer’s computer, I go through the steps shown in these vidoes. In almost all cases, this is enough for me to resolve the problems.

Troubleshooting 101: The License Server
http://usa.autodesk.com/getdoc/id=TS13737415

Troubleshooting 101: Softimage cannot find the license server:
http://usa.autodesk.com/getdoc/id=TS13780212
Note – this second video was done for 7.5. For 2010, ADSKFLEX_LICENSE_FILE should point to your license server, not to Autodesk.lic.

Changing the Licensing Method

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After the install is finished, edit C:\Softimage\Softimage_2010_x64\Application\bin\setenv.bat.

  • SILicMethod specifies whether to use Network or Standalone licensing.
  • _ADSK_LicServers specifies the license server. By default, this env var is set to the value entered during Setup.
rem Licensing method: Standalone | Multi Seat Standalone | Network
set SILicMethod=Network
rem License servers specified from the setup. Format: [port1]@host1[;[port2]@host2]...
set _ADSK_LicServers=@server;